Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at hello@mrgenki.com. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
You’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at hello@getflow.shop.


Steps To Take When Returning A Product

Step #1 - Contact our Customer Support Team by filling out a contact form here at https://mrgenki.com/contact within 30 days of receiving your ordered products. Please provide customer support with your Full Name, Email, and Order number, and briefly describe the reason why you want to return the product.

Step #2 – Our customer support team will respond to your inquiry within 3 business days and if your return request meets the terms and conditions set in this Return Policy and the Terms of Service, our customer support team will provide you with a link to a returns form. After you provide us with all the necessary information, we will provide you with a Return Merchandise Authorisation (“RMA”) number and Return address.

Step #3 – re-pack your product safely and securely, attach the provided RMA form in a visible place on the package and send us the returning products to the Return address given to you by our customer support team. Please note, that we will only be able to accept returned products only if they will have the RMA number attached and are sent to our indicated Returns address.
Un-defective items must be returned in manufacturer's condition, in original and undamaged packaging. For defective items, please contact our customer support prior to arranging the return.

Step #4 - Send us the tracking number of the returning parcel and your unique return link. Please note that the return shipping fees will not be refunded or compensated for. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method and don’t forget to provide us with the tracking number.

Step #5 - Once we receive the returned products and inspect them, we will issue a refund within 14 days. Please be noted that your returned shipping fees will not be compensated by us.
Once A refund is issued, it normally takes up to 3-5 business days for the refund to be shown in your bank statements. The refund will be sent back to you to the original source of payment that you used to pay for the order.

Please refer to our Terms of Service for more information about our returns & refunds policy.